Is my appliance dual voltage?
Dual voltage is ideal for frequent travelers. This feature will be indicated on the packaging and under Features in the product description page. If your appliance is not dual voltage the use of a voltage converter is NOT recommended. Reference your instruction booklet for information on a specific appliance.
How hot does my flat iron get?
Our flat irons are designed to give you the styling flexibility to help reduce heat damage. Temperature settings are indicated on the packaging and under Features in the product description page.
How hot does my curling iron get?
Our curling irons are designed to give you the styling flexibility to help reduce heat damage. Temperature settings are indicated on the packaging and under Features in the product description page
How long is the cord on my product?
Hot Tools cords are 6 ft., 8 ft., or 9 ft. long. Exact cord length is displayed on the product’s features and benefits and the packaging of your product.
Can I burn my hands on barrel on your curling irons?
The barrels get very hot and you can burn your hand during usage. For this reason we include a heat resistant glove with all of our clipless curlers for your protection during styling.
What do I do If I've plugged in thr iron and its not getting hot.
Using the clipless curling iron is easy, but it may take a few attempts to conquer. We recommend that you always use the heat resistant glove especially when beginning. In order to use the clipless curling iron start from root to tip by wrapping a 1” strand of hair from the bottom of the barrel to the tip and hold for approximately 5 seconds, then pull downward to release the hair. Never touch the tip of the curling iron as it is hot.
I've plugged in the iron and It's not getting hot.
There is an on/off switch on the iron in addition to the plug. Make sure the switch is in the "ON” position and the switch is lit. If you are not getting power to the iron, try another wall socket and make sure you are getting power to where you are plugging it in. If it does still not work, we recommend you take it back to your place of purchase for an exchange.
DO I GET A LIFETIME WARRANTY ON MY IRON?
Yes, all Couture hair tools include a limited lifetime warranty. As with any item, nothing is indestructible. You must take care of your hair tools to ensure the longest life possible. If through normal usage, the iron ever stops working, we will replace it and you only need to pay shipping and handling costs. However, we will not replace an item that has broken due to user error, such as dropping the unit.
We charge a fee for shipping of $19.95 for all irons except for 100% ceramic irons. For the 100% ceramic irons in the US, the dollar amount is $24.95 for S&H.